Privacy Policy

This policy explains what personal data IPTV LEVEL UP collects through iptvlevelup.info, why, and what you can do about it.

What we collect

• Order form: full name, email address, WhatsApp or phone number, country, main device, the plan and number of screens you chose, and any notes you add.
• Free trial form: name, email address, WhatsApp number, country and device.
• Contact form: name, email address, subject and message.
• Technical data: the IP address sent with each form, used to stop spam and abuse. Our hosting provider keeps standard server logs.
• Support conversations: messages you send us on WhatsApp, Telegram or by email.

We don't ask for or store card details on this website. Payments are handled by the payment provider behind the link we email you.

Why we use it

• To process your order, send your payment link and, once you've paid, your login details.
• To review trial requests and send trial logins.
• To answer questions and provide technical support.
• To prevent spam and abuse of our forms.
• To keep order records for accounting and refunds.

We don't sell your personal data and we don't use it for advertising profiles.

Who receives it

We share data only with the services needed to run the business:

• Email provider: delivers order confirmations and support replies.
• Order management system: a private dashboard where our team tracks orders, activation and refunds.
• Hosting provider: runs this website.
• Payment provider: processes your payment under its own privacy policy when you use the payment link.
• Messaging apps: if you contact us on WhatsApp or Telegram, those services process your messages under their own policies.

Some of these providers may store data outside your country.

Cookies and browser storage

This site doesn't use advertising or analytics cookies. During checkout, your order summary (order ID, plan and email, but no payment details) is kept in your browser's session storage so the confirmation page can display it. It's deleted when you close the tab.

How long we keep it

We keep order records for as long as we need them for accounting, tax and refund purposes. Contact and trial messages are kept while they're useful for support. You can ask us to delete your data sooner where the law allows.

Your choices and rights

You can ask us for a copy of your data, to correct it, or to delete it, by emailing [email protected]. Depending on where you live (for example in the EU or Canada) you may have further rights, including the right to complain to your data protection authority.

Changes

If we change this policy, we'll update this page and the date at the top.