Refund Policy

IPTV LEVEL UP has a 7-day refund policy. If the service doesn't work as described on this website and our support team can't fix it, you can ask for your money back within 7 days of activation.

When you can ask for a refund

Within 7 days of activation (the day your login details were emailed to you), if:

• the service doesn't work on a supported device and support can't solve the problem, or
• the live TV or on-demand sections don't work as this website describes, and the problem isn't fixed.

How to ask

1. Email [email protected] or message us on WhatsApp or Telegram. Include your order ID (it starts with ILU-) and a short description of the problem.
2. Give support a chance to help. Many problems come from app settings or Wi-Fi and are quick to fix.
3. If the problem can't be fixed, we confirm the refund and tell you when to expect it.
4. Refunds go back through the payment method you used. How quickly they appear depends on that method; card refunds can take several business days.

When refunds don't apply

• Requests made more than 7 days after activation.
• Problems caused by your own internet connection or hardware that remain after you've tried the fixes support suggests.
• Accounts suspended for sharing the login beyond the connections you bought, or for reselling it.
• Fees you paid to third-party app developers (for example a player's premium upgrade). Only those developers can refund them.
• Orders that were never paid. Nothing is charged until you complete payment through the link we send.

After the refund window

Plans aren't refunded part-way through after the 7-day window. If there is a long service problem on our side, contact us and we'll look at your case individually, for example by extending your subscription.

Free trial

The 24-hour trial is free, so there is nothing to refund. It's a good way to test your device and connection before you buy.